Resolved after 10 minutes, affecting Core Services, on August 23, 2024.
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240823_Increased_Error_Rates_on_FGA_US1.pdf](https://cdn.auth0.com/website/20240823_Increased_Error_Rates_on_FGA_US1.pdf)
Affected components
Update timeline
- identified Aug 23, 2024, 06:05 PM UTC
Our Engineering team has observed increased error rates that impacted FGA core services briefly from approximately 17:31 to 17:41 UTC. This issue has now resolved and our team is continuing to review.
- resolved Aug 23, 2024, 06:06 PM UTC
Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
- postmortem Sep 04, 2024, 04:55 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240823_Increased_Error_Rates_on_FGA_US1.pdf](https://cdn.auth0.com/website/20240823_Increased_Error_Rates_on_FGA_US1.pdf)
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