Resolved after 8 hours 26 minutes, affecting Core Services, on October 24, 2024.
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241024-Elevated_Error_Rates_in_the_FGA_US1_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20241024-Elevated_Error_Rates_in_the_FGA_US1_Public_Cloud_Environment.pdf)
Affected components
Update timeline
- investigating Oct 24, 2024, 01:28 PM UTC
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
- monitoring Oct 24, 2024, 01:44 PM UTC
On October 24, 2024, between 04:12 AM and 04:23 AM UTC, we experienced elevated errors in our FGA US-1. Users who were affected would have experienced 5xx error codes when attempting to perform authorization requests. There is no active impact, and no actions are required from our customers.
- resolved Oct 24, 2024, 01:49 PM UTC
The errors self-resolved and the services have been stable. We will continue to investigate the issue’s root cause and provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.
- postmortem Nov 07, 2024, 10:13 AM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241024-Elevated_Error_Rates_in_the_FGA_US1_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20241024-Elevated_Error_Rates_in_the_FGA_US1_Public_Cloud_Environment.pdf)
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