OIT incident

Degraded Call Quality on ATL Voice

Notice

Resolved after 6 hours, affecting Core Services (Atlanta (ATL) Voice), on November 4, 2026.

resolved Nov 04, 2026, 11:43 PM UTC

**What Occurred:** On November 4, starting at 12:43 PM ET, some calls on our Atlanta (ATL) core experienced degraded audio quality. We traced the cause to packet loss on one of our upstream providers serving ATL. **What Was Affected:** Atlanta (ATL) Voice **When It Began:** November 4, 2026, 12:43 PM ET **Current Status:** Resolved. Packet loss on the upstream provider has stopped, and connections to ATL have been stable for over 30 minutes. Call quality scores (MOS) are back to normal levels. **Next Steps:** No action is needed. This is the final update for this incident. If you still notice call quality issues on ATL, please open a case with [[email protected]](mailto:[email protected]). We appreciate your patience throughout this process. If you need support, please contact [[email protected]](mailto:[email protected]).

Started: Nov 04, 2026, 05:43 PM UTC
Resolved: Nov 04, 2026, 11:43 PM UTC
Duration: 6h
Detected by Pingoru: Nov 04, 2026, 05:43 PM UTC

Affected components

Core Services (Atlanta (ATL) Voice)

Update timeline

resolved Nov 04, 2026, 11:43 PM UTC

**What Occurred:** On November 4, starting at 12:43 PM ET, some calls on our Atlanta (ATL) core experienced degraded audio quality. We traced the cause to packet loss on one of our upstream providers serving ATL. **What Was Affected:** Atlanta (ATL) Voice **When It Began:** November 4, 2026, 12:43 PM ET **Current Status:** Resolved. Packet loss on the upstream provider has stopped, and connections to ATL have been stable for over 30 minutes. Call quality scores (MOS) are back to normal levels. **Next Steps:** No action is needed. This is the final update for this incident. If you still notice call quality issues on ATL, please open a case with [[email protected]](mailto:[email protected]). We appreciate your patience throughout this process. If you need support, please contact [[email protected]](mailto:[email protected]).

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