Officient incident

Exact Online - New SSO users can't be created (Global)

Minor Resolved View vendor source →

Officient experienced a minor incident on August 26, 2026 affecting Exact Online and Exact Online Premium, lasting 13d 18h. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 02:40 PM UTC
Resolved
Sep 09, 2026, 09:33 AM UTC
Duration
13d 18h
Detected by Pingoru
Aug 26, 2026, 02:40 PM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Aug 26, 2026, 02:40 PM UTC

    When creating a new SSO user you will get a message that the user already exists in One Exact Identity and this user will be connected to the existing user. This is incorrect. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Aug 31, 2026, 09:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2026, 06:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2026, 09:33 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.