Officient incident
Exact Online Fiscaal & Jaarrekening - Messages sent to Logius Digipoort are rejected with an error message (NL)
Officient experienced a major incident on May 1, 2026 affecting Exact Online Fiscaal, lasting 3d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2026, 07:17 AM UTC
You may experience that messages to the Tax Authorities are rejected with an error message. The error message is: “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. This occurs when submitting income tax return, VAT return, Authorization and other messages. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified May 01, 2026, 08:12 AM UTC
We have identified the issue as a disruption in message traffic at the Tax authorities. We are in contact with the Tax authorities regarding this issue.
- identified May 01, 2026, 12:09 PM UTC
Annual reports send to the chamber of commerce (kvk) are also impacted and will get the error message regarding an invalid certificate. We are working hard with the Tax authorities to restart the process as quickly as possible.
- monitoring May 01, 2026, 01:31 PM UTC
The disruption at Logius has now been resolved. The messages affected will now be resubmitted. This applies to tax returns and annual reports send to the Chamber of Commerce (KVK). We are still in contact with the Tax authority regarding possible leniency regarding the expiry of the submission deadline. We recommend that you check the returns to ensure that messages sent after 19:00 on 30 April and on 1 May have been successfully sent. The SBU messages regarding postponement will also be resubmitted and / or retrieved. These do not need to be resubmitted to Logius, but will be handled automatically.. We are monitoring the submission of messages to Logius. This page will be updated as soon as more information becomes available.
- resolved May 04, 2026, 01:20 PM UTC
We have monitored the submissions. The submissions are no longer rejected with the error message: “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. Some messages have been rejected. These rejections are due to input errors. If applicable, we advise you to review the error message. If the returns have not yet been submitted, the Tax authorities advise to submit the returns before May 7. For further information, we refer to: https://www.belastingdienst.nl/wps/wcm/connect/bldcontentnl/berichten/verstoringen/verstoring-berichtuitwisseling-digipoort Our apologies for the inconvenience.