Officient incident

Exact Online (BE) Not possible to download documents from search transactions screen.

Officient experienced a minor incident on June 11, 2026 affecting Exact Online, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started: Jun 11, 2026, 09:15 AM UTC
Resolved: Jun 11, 2026, 12:48 PM UTC
Duration: 3h 33m
Detected by Pingoru: Jun 11, 2026, 09:15 AM UTC

Affected components

Exact Online

Update timeline

investigating Jun 11, 2026, 09:15 AM UTC

You may receive an error message stating 'A problem has occurred For more information please contact Customer Support' when trying to download documents via the search transaction screen. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
resolved Jun 11, 2026, 12:48 PM UTC

This issue has been resolved. You will be able to download your documents again via the search transactions page. Our apologies for the inconvenience.