Officient incident

Exact Bouw - Unexpected 'No rights' error in Exact Bouw

Minor Resolved View vendor source →

Officient experienced a minor incident on May 28, 2026 affecting Exact Online Bouw, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 08:42 AM UTC
Resolved
May 28, 2026, 11:28 AM UTC
Duration
2h 45m
Detected by Pingoru
May 28, 2026, 08:42 AM UTC

Affected components

Exact Online Bouw

Update timeline

  1. investigating May 28, 2026, 08:42 AM UTC

    You may encounter an error which states you have insufficient rights during your activities in Exact Bouw, including but not limited to editing projects, creating sub-projects and creating invoices. We are investigating the issue. We will update this page when more information is available. Our apologies for the inconvenience.

  2. identified May 28, 2026, 09:44 AM UTC

    We have identified the issue. Currently these errors are caused by the right 'Account > Organisatie' in the Webomgeving. This right should only manage that a department can edit your company data in Bouw, but is currently causing errors on other pages as well. By enabling this right for a department with the admin user you can prevent the 'No rights' errors from occurring. We will continue working on a fix so that this right will work as intended.

  3. resolved May 28, 2026, 11:28 AM UTC

    This issue has been resolved. Please make sure to disable the “Account - Organisatie” permission for your departments if you enabled it as a temporary solution. Our apologies for the inconvenience.