Officient incident

Exact Online Payroll - No premium Child Care Act calculated in case of high AOF (NL)

Officient experienced a minor incident on May 26, 2026 affecting Exact Online Payroll & HR, lasting 8d 17h. The incident has been resolved; the full update timeline is below.

Started: May 26, 2026, 02:08 PM UTC
Resolved: Jun 04, 2026, 07:52 AM UTC
Duration: 8d 17h
Detected by Pingoru: May 26, 2026, 02:08 PM UTC

Affected components

Exact Online Payroll & HR

Update timeline

identified May 26, 2026, 02:08 PM UTC

If the high AOF premium percentage is applicable, no premium for the Child Care Act (NL: Opslag WKO) is calculated. This is also the case when the Premium AOF is set to 'Benefit', as this setting uses the high percentage. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
resolved Jun 04, 2026, 07:52 AM UTC

This issue has been resolved, and the premium for the Child Care Act (NL: Opslag WKO) is being calculated again when AOF High or Benefit is applicable. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.