Officient incident

Exact Online Payroll - No premium Child Care Act calculated in case of high AOF (NL)

Minor Ongoing View vendor source →

Officient is currently experiencing a minor incident affecting Exact Online Payroll & HR, which began 2h ago. The vendor's full update timeline is below.

Started
May 26, 2026, 02:08 PM UTC
Resolved
Ongoing
Duration
● 1h 42m
Detected by Pingoru
May 26, 2026, 02:08 PM UTC

Affected components

Exact Online Payroll & HR

Update timeline

  1. identified May 26, 2026, 02:08 PM UTC

    If the high AOF premium percentage is applicable, no premium for the Child Care Act (NL: Opslag WKO) is calculated. This is also the case when the Premium AOF is set to 'Benefit', as this setting uses the high percentage. We have identified the issue and are working on a fix. Our apologies for the inconvenience.