Officient incident

Exact Online Payroll & Officient - Error when creating a new contract for an existing employment (NL)

Officient experienced a minor incident on May 18, 2026 affecting Exact Online Payroll & HR, lasting 4d 4h. The incident has been resolved; the full update timeline is below.

Started: May 18, 2026, 09:04 AM UTC
Resolved: May 22, 2026, 01:05 PM UTC
Duration: 4d 4h
Detected by Pingoru: May 18, 2026, 09:04 AM UTC

Affected components

Exact Online Payroll & HR

Update timeline

investigating May 18, 2026, 09:04 AM UTC

You may get the error message 'contract cannot be created because there is an active payroll contract' while creating a new contract for an existing employment in Exact Officient when Exact Officient is linked to Exact Online Payroll. We are investigating this issue and this page will be updated as soon as more information is available. Our apologies for the inconvenience.
identified May 20, 2026, 08:12 AM UTC

The issue has been identified and a fix is being implemented.
resolved May 22, 2026, 01:05 PM UTC

This issue has been resolved. It is possible again to create a new contract for an existing employment. Our apologies for the inconvenience.