Officient incident

Exact Globe Next – Incorrect XML embedded in Invoice PDF after processing an invoice from the DACH-region.

Minor Resolved View vendor source →

Officient experienced a minor incident on May 12, 2026 affecting Exact Globe Next, lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 10:20 AM UTC
Resolved
May 18, 2026, 06:12 AM UTC
Duration
5d 19h
Detected by Pingoru
May 12, 2026, 10:20 AM UTC

Affected components

Exact Globe Next

Update timeline

  1. investigating May 12, 2026, 10:20 AM UTC

    When processing an invoice run in Exact Globe Next, which includes a debtor from the DACH-region, an incorrect XML can be embedded in the invoice PDF for any subsequent invoices. As a temporarily workaround, invoices to the DACH region (Germany, Austria or Switzerland) can be processed in a separate run, without invoices from other countries. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. resolved May 18, 2026, 06:12 AM UTC

    A fix has been implemented to Exact Globe Next Release 424SP46 as of the 18th of May 06:00 hours CET. To apply the fix, execute the update again to this releases. Our apologies for the inconvenience.