Octopus incident

(Resolved) Some Deployments/Runbooks in Octopus Cloud may be failing to start

Minor Resolved View vendor source →

Octopus experienced a minor incident on September 4, 2025 affecting Octopus Cloud, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 02:31 AM UTC
Resolved
Sep 05, 2025, 03:50 AM UTC
Duration
1d 1h
Detected by Pingoru
Sep 04, 2025, 02:31 AM UTC

Affected components

Octopus Cloud

Update timeline

  1. monitoring Sep 04, 2025, 02:31 AM UTC

    Symptom: The Deployment or Runbook appears to have started but has not produced any logs after an extended period of time. Mitigation: Manually cancel the Deployment or Runbook, then re-run the task. Please note that cancellation may take approximately 10 minutes. After the next maintenance window all affected tasks will be automatically cancelled. Please reach out to https://octopus.com/support if you would like tasks to be automatically cancelled earlier.

  2. resolved Sep 05, 2025, 03:50 AM UTC

    This issue is resolved, please reach out to https://octopus.com/support if you are still experiencing deployments that fail to start.