Octo Browser incident
Octo Browser support channels partially unavailable
Resolved after 5 hours 1 minute, affecting Customer Service, on October 14, 2026.
All technical issues have been resolved. Channels for communication with support have been restored.
Affected components
Update timeline
- identified Oct 14, 2026, 06:22 AM UTC
We’re currently experiencing issues receiving support requests via the Telegram bot, the website, and the in-app widget in Octo Browser. Our team has identified the cause and is working on a fix. In the meantime, please contact us at [email protected]: mailto:[email protected]. We’ll reply within 24 hours at most, but will do our best to respond sooner.
- identified Oct 14, 2026, 09:13 AM UTC
Support communication partially restored: Telegram bot are working again. We’re working on restoring the remaining channels.
- monitoring Oct 14, 2026, 09:32 AM UTC
Communication channels are back online. Intermittent issues and limited availability of some features are still possible. We continue to monitor.
- resolved Oct 14, 2026, 11:24 AM UTC
All technical issues have been resolved. Channels for communication with support have been restored.
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