Occasion experienced a major incident on July 13, 2026, lasting 15h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 13, 2026, 06:43 PM UTC
We're aware that some partners are currently experiencing platform disruptions. We're investigating the issue and working to get it resolved as quickly as possible. We appreciate your patience and will keep you updated
- investigating Jul 13, 2026, 07:33 PM UTC
The platform should have returned to normal operation. We’re continuing to monitor performance closely and are implementing a change that should help prevent this issue from happening again in the future.
- resolved Jul 14, 2026, 10:28 AM UTC
Our engineers have identified and resolved the root cause of this problem.