nyris Outage History

nyris is up right now

nyris had 7 outages in the last 2 years totaling 536h 46m of downtime — averaging 0.3 incidents per month.

There were 7 nyris outages since May 23, 2024 totaling 536h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nyris.io

Major November 18, 2025

Partial outage on the hybrid search context model

Detected by Pingoru
Nov 18, 2025, 06:44 PM UTC
Resolved
Nov 19, 2025, 09:27 AM UTC
Duration
14h 42m
Affected: Visual search
Timeline · 6 updates
  1. investigating Nov 18, 2025, 06:44 PM UTC

    We are experiencing a significant degradation in our Hybrid Search functionality since 10am today morning. Users may observe slow response times, intermittent outages, and poor or irrelevant search results when performing hybrid searches. We are investigating the issue.

  2. investigating Nov 18, 2025, 06:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 18, 2025, 06:46 PM UTC

    The issue has been identified and the fix is being implemented.

  4. monitoring Nov 18, 2025, 06:47 PM UTC

    A fix has been implemented and we are monitoring the issue.

  5. monitoring Nov 18, 2025, 10:07 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 19, 2025, 09:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

INFRA-3087

Detected by Pingoru
Oct 20, 2025, 05:15 AM UTC
Resolved
Oct 20, 2025, 03:59 PM UTC
Duration
10h 44m
Affected: Visual search
Timeline · 5 updates
  1. investigating Oct 20, 2025, 05:15 AM UTC

    We are currently investigating an issue that may result in increased latency and degraded Find API results.

  2. identified Oct 20, 2025, 05:18 AM UTC

    We have identified the root cause of the issue and are implementing a fix.

  3. monitoring Oct 20, 2025, 05:45 AM UTC

    The fix has been implemented successfully and we are currently monitoring the situation. Performance may still be degraded.

  4. monitoring Oct 20, 2025, 12:28 PM UTC

    The Find API has recovered, and request latencies are returning to normal. We are continuing to monitor the situation.

  5. resolved Oct 20, 2025, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 15, 2025

INFRA-3077

Detected by Pingoru
Oct 15, 2025, 09:20 AM UTC
Resolved
Oct 15, 2025, 02:04 PM UTC
Duration
4h 43m
Affected: Visual search
Timeline · 3 updates
  1. investigating Oct 15, 2025, 06:16 AM UTC

    We experienced an issue causing our API to return empty search results. Our team is working to restore the system to a healthy state, and search functionality will gradually return to normal. We’re continuing to monitor the situation closely as recovery progresses.

  2. monitoring Oct 15, 2025, 09:20 AM UTC

    The system has been restored to a healthy state, and search is working. We will continue investigating the root cause and monitoring the situation.

  3. resolved Oct 15, 2025, 02:04 PM UTC

    The issue affecting search results has been resolved, and the system is now fully operational. We’ve implemented a fix and are continuing to monitor performance to ensure everything remains stable.

Read the full incident report →

Minor October 6, 2025

INFRA-3055

Detected by Pingoru
Oct 06, 2025, 08:40 AM UTC
Resolved
Oct 06, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 06, 2025, 08:40 AM UTC

    We recently observed increased latencies and intermittent timeouts affecting the Find API due to a scaling issue in our backend services. The issue began at 06.10.2025 10:00 and was resolved by 06.10.2025 10:15. Service performance has returned to normal. We’ve identified the underlying cause and implemented changes to improve scaling and prevent similar issues in the future.

Read the full incident report →

Notice February 27, 2025

Elevated error rate

Detected by Pingoru
Feb 27, 2025, 02:57 PM UTC
Resolved
Feb 27, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 27, 2025, 02:57 PM UTC

    There was a temporary disruption due to a recurring issue that briefly affected our Search API. A preventive workaround has been implemented, and and search functionality is now available. A long term fix is on the way.

Read the full incident report →

Notice February 26, 2025

Elevated error rates

Detected by Pingoru
Feb 26, 2025, 03:18 PM UTC
Resolved
Feb 26, 2025, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 26, 2025, 03:18 PM UTC

    There was a temporary disruption due to scheduled maintenance, which briefly impacted Search API. The issue has since been fully resolved, and search functionality is now available.

Read the full incident report →

Critical May 23, 2024

DEV-2783 Recommend API returns empty result sets

Detected by Pingoru
May 23, 2024, 12:00 PM UTC
Resolved
Jun 13, 2024, 02:36 PM UTC
Duration
21d 2h
Affected: Visual searchVisual recommendations
Timeline · 4 updates
  1. identified Jun 04, 2024, 02:10 PM UTC

    Recommendation requests return empty result sets. We have identified the issue and are working on resolving it.

  2. identified Jun 07, 2024, 07:55 AM UTC

    Search requests return no results after a configuration change. We have identified the issue and are deploying fixes.

  3. monitoring Jun 07, 2024, 11:32 AM UTC

    After deploying the fixes, the Recommendation and Search APIs are working again. We are continuing to monitor the situation.

  4. resolved Jun 13, 2024, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →