nyris incident

Partial outage on the hybrid search context model

Major Resolved View vendor source →

nyris experienced a major incident on November 18, 2025 affecting Visual search, lasting 14h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 06:44 PM UTC
Resolved
Nov 19, 2025, 09:27 AM UTC
Duration
14h 42m
Detected by Pingoru
Nov 18, 2025, 06:44 PM UTC

Affected components

Visual search

Update timeline

  1. investigating Nov 18, 2025, 06:44 PM UTC

    We are experiencing a significant degradation in our Hybrid Search functionality since 10am today morning. Users may observe slow response times, intermittent outages, and poor or irrelevant search results when performing hybrid searches. We are investigating the issue.

  2. investigating Nov 18, 2025, 06:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 18, 2025, 06:46 PM UTC

    The issue has been identified and the fix is being implemented.

  4. monitoring Nov 18, 2025, 06:47 PM UTC

    A fix has been implemented and we are monitoring the issue.

  5. monitoring Nov 18, 2025, 10:07 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 19, 2025, 09:27 AM UTC

    This incident has been resolved.