nyris experienced a major incident on October 15, 2025 affecting Visual search, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 06:16 AM UTC
We experienced an issue causing our API to return empty search results. Our team is working to restore the system to a healthy state, and search functionality will gradually return to normal. We’re continuing to monitor the situation closely as recovery progresses.
- monitoring Oct 15, 2025, 09:20 AM UTC
The system has been restored to a healthy state, and search is working. We will continue investigating the root cause and monitoring the situation.
- resolved Oct 15, 2025, 02:04 PM UTC
The issue affecting search results has been resolved, and the system is now fully operational. We’ve implemented a fix and are continuing to monitor performance to ensure everything remains stable.