Nuvei experienced a critical incident on October 21, 2025 affecting New Zealand Funding, lasting 20h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 21, 2025, 03:06 AM UTC
Due to a 3rd-party outage, there will be a funding delay for New Zealand merchants for transactions processed on Monday, 20 October, 2025. The impacted funds are expected to be disposited to the affected accounts tomorrow, Wednesday, 22 October, 2025. We apologise for the delay this caused and thank you for your understanding.
- identified Oct 21, 2025, 04:23 AM UTC
Impacted funds for New Zealand merchants have now been released and will be deposited into the affected accounts once the clearing process is complete. With further investigation, we identified that the delay was caused by the global Amazon Web Services outage. We apologise for the disruption this may have caused.
- resolved Oct 21, 2025, 11:51 PM UTC
This incident has been resolved.