Nuvei incident

Issue identified with AMEX transactions on terminals

Minor Resolved View vendor source →

Nuvei experienced a minor incident on October 30, 2025 affecting PAX A920 terminal and PAX A910s terminal and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 11:45 PM UTC
Resolved
Nov 01, 2025, 11:23 PM UTC
Duration
1d 23h
Detected by Pingoru
Oct 30, 2025, 11:45 PM UTC

Affected components

PAX A920 terminalPAX A910s terminalPAX A80 terminalIngenico Move5000 terminalVerifone T650p terminal

Update timeline

  1. identified Oct 30, 2025, 11:45 PM UTC

    We’ve identified an issue affecting American Express transactions processed on terminals. Merchants may experience declines when accepting American Express cards on Verifone T650p, Ingenico Move5000, and PAX A920, A910s, and A80 devices. Our team is actively investigating the issue with the card scheme. In the meantime, we recommend advising customers to use alternative cards for their transactions.

  2. monitoring Oct 31, 2025, 04:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 01, 2025, 11:23 PM UTC

    This incident has been resolved.