Nuvei experienced a critical incident on November 18, 2025 affecting Payment Links and Online Checkout and 1 more component, lasting 15h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Payment LinksOnline CheckoutHosted Payments Page
Update timeline
- identified Nov 18, 2025, 12:10 PM UTC
Due to a global Cloudflare outage, merchants may experience issues processing online transactions via Online Gateway, Payment Links or the Hosted Payments Page. Issues with accessing the Online Gateway Portal were also detected. We are working with our external provider to revolve the issue as soon as possible and will provide updates when information becomes available.
- monitoring Nov 18, 2025, 09:46 PM UTC
The issue is now resolved. We thank you for your patience as we work towards a solution with our external partner.
- resolved Nov 19, 2025, 03:49 AM UTC
This incident has been resolved.