Nutshell experienced a major incident on September 28, 2026 affecting Nutshell application and Nutshell Marketing outgoing email and 1 more component, lasting 7h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Nutshell applicationNutshell Marketing outgoing emailClick-to-callNutshell Intelligence
Update timeline
- investigating Sep 28, 2026, 06:49 PM UTC
We've identified an issue with one of our database clusters, which is causing Nutshell to be unavailable for some customers. Our team is actively investigating and the status will be updated as this progresses. Thank you for your patience.
- monitoring Sep 28, 2026, 07:32 PM UTC
We have applied several changes and are seeing improved responses. We are continuing to monitoring the results.
- monitoring Sep 28, 2026, 07:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 29, 2026, 02:04 AM UTC
This incident has been resolved.