Nuki incident

Partial outage affecting Remote Access

Major Resolved View vendor source →

Nuki experienced a major incident on April 8, 2026 affecting Airbnb and Nuki Remote Access and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 11:44 AM UTC
Resolved
Apr 09, 2026, 12:28 PM UTC
Duration
1d
Detected by Pingoru
Apr 08, 2026, 11:44 AM UTC

Affected components

AirbnbNuki Remote AccessEviivoNuki WebGuestyNuki REST APISmilySmoobu

Update timeline

  1. investigating Apr 08, 2026, 11:44 AM UTC

    We're currently investigating an issue affecting some services. We'll provide updates as we learn more. Please keep an eye on this page for updates.

  2. identified Apr 08, 2026, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 08, 2026, 12:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 09, 2026, 12:28 PM UTC

    This incident has been resolved.