Nuix incident

Discover APAC - Intermittent Timeouts (White screen)

Major Resolved View vendor source →

Nuix experienced a major incident on August 7, 2025 affecting Discover Portal - AU, lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 11:46 PM UTC
Resolved
Aug 13, 2025, 11:30 PM UTC
Duration
5d 23h
Detected by Pingoru
Aug 07, 2025, 11:46 PM UTC

Affected components

Discover Portal - AU

Update timeline

  1. investigating Aug 07, 2025, 11:46 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 08, 2025, 12:05 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 08, 2025, 02:39 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Aug 08, 2025, 05:22 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Aug 08, 2025, 08:19 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Aug 08, 2025, 10:28 AM UTC

    We are continuing to work on a fix for this issue.

  7. identified Aug 09, 2025, 01:24 AM UTC

    We are continuing to work on a fix for this issue.

  8. identified Aug 10, 2025, 04:40 AM UTC

    We are continuing to work on a fix for this issue.

  9. monitoring Aug 11, 2025, 12:05 AM UTC

    Thank you for your continued patience regarding the intermittent slowness issues in ringtail.au.nuix.com. There have been some major work implemented over the weekend. We are still monitoring closely for performance issues.

  10. resolved Aug 13, 2025, 11:30 PM UTC

    This incident has been resolved.