- Detected by Pingoru
- May 21, 2026, 04:04 PM UTC
- Resolved
- May 21, 2026, 06:35 PM UTC
- Duration
- 2h 30m
Affected: PowerShare Platform
Timeline · 3 updates
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investigating May 21, 2026, 04:04 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems setting passwords for user accounts in PowerShare - Existing users may not be able to reset their passwords - New users may not be able to set their initial passwords
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identified May 21, 2026, 05:11 PM UTC
The issue has been identified and a fix is being implemented.
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resolved May 21, 2026, 06:35 PM UTC
Password/Login issues resolved. Users are encouraged to repeat the password reset process for any failed user creations / password resets.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 06:54 PM UTC
- Resolved
- May 08, 2026, 09:14 PM UTC
- Duration
- 2h 20m
Affected: PowerShare Platform
Timeline · 2 updates
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identified May 08, 2026, 06:54 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Study copy delays - Copying shared to mine studies will take longer than normal to complete. Images: Normal DICOM image processing is not impacted. Images may be still be uploaded/pushed-to-PACS/viewed in our advanced viewer normally without delays.
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resolved May 08, 2026, 09:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 03:34 PM UTC
- Resolved
- Apr 27, 2026, 06:13 PM UTC
- Duration
- 3d 2h
Affected: Precision Imaging Network
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 03:23 PM UTC
- Resolved
- Apr 25, 2026, 06:00 PM UTC
- Duration
- 1d 2h
Affected: PowerShare Platform
Timeline · 6 updates
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investigating Apr 24, 2026, 03:23 PM UTC
Issue: We are currently experiencing an issue that may impact PowerShare image sharing. Thank you for your patience while we work to restore service as quickly as possible. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays or failures when pushing images to PACS + Delays or failures when uploading images to PowerShare + Missing images in uploaded studies + Delays or failures when editing/reconciling/nominating images in PowerShare Images: Users are encouraged to wait on re-pushing images while this issue is being addressed.
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identified Apr 24, 2026, 04:02 PM UTC
The issue has been identified and a fix is being implemented.
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identified Apr 24, 2026, 04:04 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Apr 24, 2026, 07:22 PM UTC
The issue impacting PowerShare image sharing has been resolved. Missing studies or studies with missing images should be re-pushed. Thank you for your patience while we worked to resolve this issue.
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investigating Apr 24, 2026, 08:39 PM UTC
We are investigating reports of 502 errors affecting the PowerShare web application. This should not impact study upload or download times. We appreciate your patience as we work to address this issue.
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resolved Apr 27, 2026, 05:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 12:38 PM UTC
- Resolved
- Apr 27, 2026, 12:03 PM UTC
- Duration
- 2d 23h
Affected: United States
Timeline · 6 updates
Read the full incident report →
- Detected by Pingoru
- Apr 05, 2026, 05:52 AM UTC
- Resolved
- Apr 05, 2026, 06:17 AM UTC
- Duration
- 25m
Affected: PowerShare PlatformPrecision Imaging Network
Timeline · 2 updates
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investigating Apr 05, 2026, 05:52 AM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing images to PACS Images: Users are encouraged to wait on re-pushing images to PACS as we are processing through a backlog of pushed images.
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resolved Apr 05, 2026, 06:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 04:25 PM UTC
- Resolved
- Apr 01, 2026, 02:09 PM UTC
- Duration
- 21h 44m
Affected: PowerShare Platform
Timeline · 5 updates
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investigating Mar 31, 2026, 03:49 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems accessing the PowerShare website - Users may be forced out of the website and need to sign back in. - Users may experience slowness/delays loading pages.
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identified Mar 31, 2026, 03:54 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 31, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Mar 31, 2026, 04:26 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 01, 2026, 02:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 01:53 PM UTC
- Resolved
- Mar 31, 2026, 05:15 PM UTC
- Duration
- 3h 22m
Affected: United States
Timeline · 5 updates
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investigating Mar 31, 2026, 01:53 PM UTC
We are investigating an issue where some mPower Cloud users may receive a server error when attempting to login. We will provide updates as soon as possible and appreciate your patience.
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identified Mar 31, 2026, 02:32 PM UTC
We are continuing to investigate reports where mPower Cloud users may experience server errors upon login. We will provide updates as soon as possible and appreciate your patience.
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identified Mar 31, 2026, 02:56 PM UTC
We are continuing to investigate reports where mPower Cloud users may experience server errors upon login and mPower crawls may be paused temporarily and downstream systems may not receive updated data. We will provide updates as soon as possible and appreciate your patience.
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monitoring Mar 31, 2026, 04:46 PM UTC
A fix has been implemented, and we are continuing to monitor.
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resolved Mar 31, 2026, 05:15 PM UTC
mPower Cloud service has now been fully restored. Thank you for your patience while we worked to resolve this issue
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 05:24 PM UTC
- Resolved
- Mar 25, 2026, 01:15 PM UTC
- Duration
- 1d 19h
Affected: United States
Timeline · 3 updates
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investigating Mar 23, 2026, 05:24 PM UTC
Issue: We are investigating service issues with PowerScribe One. Platform: PowerScribe One Cloud Speech - US Region Behavior: Users may experience any of the following: Delay in dictation during reporting or increased connectivity error messages.
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monitoring Mar 23, 2026, 06:30 PM UTC
Speech recognition performance remains stable, and we continue to monitor the situation. Please contact technical support at 1-800-833-7776 if you are experiencing speech recognition performance issues or need assistance.
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resolved Mar 25, 2026, 01:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 30, 2025, 02:08 PM UTC
- Resolved
- Dec 30, 2025, 04:00 PM UTC
- Duration
- 1h 52m
Affected: PowerScribe One Essentials
Timeline · 3 updates
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investigating Dec 30, 2025, 02:08 PM UTC
We are currently investigating reports of errors when accessing PowerScribe One Essentials. Thank you for your patience while we work to resolve this as quickly as possible.
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monitoring Dec 30, 2025, 03:04 PM UTC
PowerScribe One Essentials services are showing signs of recovery, and our team continues to closely monitor their performance.
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resolved Dec 30, 2025, 04:00 PM UTC
PowerScribe One Essentials services have fully recovered, and the issue has now been resolved. Our team will continue to monitor performance to ensure stability. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2025, 08:01 PM UTC
- Resolved
- Nov 12, 2025, 10:13 PM UTC
- Duration
- 2h 12m
Affected: PowerShare Platform
Timeline · 2 updates
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investigating Nov 12, 2025, 08:01 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when uploading images to PowerShare + Delays when pushing images to PACS + Problems reconciling/editing images on PowerShare + Problems nominating images on PowerShare + Problems viewing images on PowerShare + Problems accessing PowerShare website Images: Users are encouraged to wait on re-sending images to PowerShare or pushing studies to PACS as we will queue/process through any backlogs caused by slowness/delays.
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resolved Nov 12, 2025, 10:13 PM UTC
Issues resolved. All queues caught up and clear.
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2025, 08:18 PM UTC
- Resolved
- Nov 05, 2025, 09:11 PM UTC
- Duration
- 52m
Affected: PowerShare Platform
Timeline · 2 updates
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monitoring Nov 05, 2025, 08:18 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Auto Order Generation Behavior: Users may experience any of the following intermittently: + Delays reconciling studies through the Auto Order Generation (AOG) workflow. - Studies stuck on posted status in local UltraGateway web worklist(s)
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resolved Nov 05, 2025, 09:11 PM UTC
Issues resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 01:21 PM UTC
- Resolved
- Nov 04, 2025, 01:30 PM UTC
- Duration
- 9m
Affected: PowerShare Platform
Timeline · 2 updates
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monitoring Nov 04, 2025, 01:21 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems launching eUnity viewer - 502 Bad Gateway error
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resolved Nov 04, 2025, 01:30 PM UTC
Viewer issues resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 06:44 PM UTC
- Resolved
- Oct 30, 2025, 01:17 AM UTC
- Duration
- 6h 32m
Affected: PowerShare Platform
Timeline · 5 updates
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investigating Oct 29, 2025, 06:44 PM UTC
Microsoft is experiencing an Azure Front Door outage and is actively investigating the issue with the highest priority. This issue is impacting PowerShare multi-factor SMS messages and email services (including patient invitations) An additional notification will follow as details become available. Thank you for your patience and continued partnership.
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investigating Oct 29, 2025, 07:29 PM UTC
Microsoft is experiencing an Azure Front Door outage. Please visit the Azure Status Page for updated information https://azure.status.microsoft/en-us/status for more information. Microsoft is actively working to mitigate the issue with the highest priority. This issue is impacting PowerShare multi-factor SMS messages and email services (including patient invitations) An additional notification will follow as details become available. Thank you for your patience and continued partnership.
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identified Oct 29, 2025, 08:57 PM UTC
Update - Microsoft is in the process of mitigating the issue impacting Azure Front Door. Remediation steps have been initiated and deployed, with initial signs of recovery being observed. Full recovery will take some time. Please visit the Azure Status page for more information at https://azure.status.microsoft/en-us/status. This issue continues to affect PowerShare product. Thank you for your patience and continued partnership.
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monitoring Oct 29, 2025, 11:50 PM UTC
Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed, and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to our PowerShare product offering, though we continue to monitor until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.
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resolved Oct 30, 2025, 01:17 AM UTC
Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and are functioning at normal levels. Users of PowerShare can now access their application without disruption. Thank you for your patience and continued partnership.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:56 PM UTC
- Resolved
- Oct 30, 2025, 01:15 AM UTC
- Duration
- 7h 18m
Timeline · 3 updates
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identified Oct 29, 2025, 05:56 PM UTC
Microsoft is experiencing an Azure Front Door outage and is actively investigating the issue with the highest priority. This issue is impacting Actionable Findings Notification Services and some SMS, Paging, Calls, and Email services are currently unavailable. If necessary, please proceed with your organization's downtime/alternate procedures. An additional notification will follow as details become available. Thank you for your patience and continued partnership.
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monitoring Oct 29, 2025, 11:58 PM UTC
Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed, and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to the Actionable Findings product offering, though we continue to monitor until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.
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resolved Oct 30, 2025, 01:15 AM UTC
Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and functioning at normal levels. Users of Actionable Findings can now access their application without disruption. Thank you for your patience and continued partnership.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:55 PM UTC
- Resolved
- Oct 30, 2025, 01:14 AM UTC
- Duration
- 7h 19m
Timeline · 3 updates
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identified Oct 29, 2025, 05:55 PM UTC
Microsoft is experiencing an Azure Front Door outage and is actively investigating the issue with the highest priority. This issue is impacting the ability to log into Communicator. If necessary, please proceed with your organization's downtime procedures. An additional notification will follow as details become available. Thank you for your patience and continued partnership.
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monitoring Oct 29, 2025, 11:58 PM UTC
Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed, and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to the PowerConnect Communicator product offering, though we continue to monitor until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.
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resolved Oct 30, 2025, 01:14 AM UTC
Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and functioning at normal levels. Users of PowerConnect Communicator can now access their application without disruption. Thank you for your patience and continued partnership.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:00 PM UTC
- Resolved
- Oct 30, 2025, 01:18 AM UTC
- Duration
- 8h 17m
Affected: United StatesCanadaANZ Market
Timeline · 5 updates
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investigating Oct 29, 2025, 05:00 PM UTC
We are currently experiencing issues accessing the mPower portal.
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identified Oct 29, 2025, 05:53 PM UTC
Microsoft is experiencing an Azure Front Door outage. This has caused a service disruption affecting availability of the mPower product. Microsoft is actively investigating the issue with the highest priority. Thank you for your patience and continued partnership.
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identified Oct 29, 2025, 08:15 PM UTC
Microsoft is in the process of mitigating the issue impacting Azure Front Door. Remediation steps have been initiated and deployed, with initial signs of recovery being observed. Full recovery will take some time. Please visit the Azure Status page for more information at https://azure.status.microsoft/en-us/status. This issue continues to affect availability of the mPower product. Thank you for your patience and continued partnership.
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monitoring Oct 29, 2025, 11:33 PM UTC
Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to our mPower product offering. Users may however continue to experience intermittent service disruptions including the inability to log in during this period until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.
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resolved Oct 30, 2025, 01:18 AM UTC
Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and are functioning at normal levels. Users of mPower can now access their application without disruption. Thank you for your patience and continued partnership.
Read the full incident report →
Notice September 22, 2025 - Detected by Pingoru
- Sep 22, 2025, 04:11 PM UTC
- Resolved
- Sep 22, 2025, 05:29 PM UTC
- Duration
- 1h 18m
Affected: PowerShare PlatformPrecision Imaging Network
Timeline · 2 updates
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monitoring Sep 22, 2025, 04:11 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when uploading images to PowerShare - Impacting File Upload Tool(s) - Impacting Accelerator Gateway (AGW) Images: Users are encouraged to wait on re-pushing images as we are processing through a backlog.
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resolved Sep 22, 2025, 05:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2025, 02:01 PM UTC
- Resolved
- Aug 25, 2025, 02:38 PM UTC
- Duration
- 36m
Affected: PowerShare Platform
Timeline · 2 updates
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monitoring Aug 25, 2025, 02:01 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Studies not routing through Auto Order Generation (AOG) workflow to PACS - Studies queue'd on local AOG worklist with a blank status Images: Users are encouraged to wait on re-pushing studies as the studies will queue and resume/post after the remediation is completed on the back end.
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resolved Aug 25, 2025, 02:38 PM UTC
Issues resolved. Clients should not need to resubmit any studies that were sent this morning during the maintenance period. They should post/reconcile as expected.
Read the full incident report →
- Detected by Pingoru
- Aug 17, 2025, 10:22 AM UTC
- Resolved
- Aug 17, 2025, 12:06 PM UTC
- Duration
- 1h 43m
Timeline · 2 updates
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investigating Aug 17, 2025, 10:22 AM UTC
Description: System is being moved from Nuance Azure environment to Primordial Design Inc’s Azure environment. Platforms Affected: PowerConnect Communicator Behavior: PowerConnect Communicator will be unavailable during this time Post Maintenance: No software updates or local changes are required by clients in regard to this maintenance.
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resolved Aug 17, 2025, 12:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2025, 12:15 PM UTC
- Resolved
- Jul 23, 2025, 08:27 PM UTC
- Duration
- 8h 12m
Affected: PowerShare Platform
Timeline · 3 updates
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2025, 08:00 AM UTC
- Resolved
- Jul 10, 2025, 03:00 AM UTC
- Duration
- 19h
Affected: PowerShare PlatformPrecision Imaging Network
Timeline · 5 updates
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identified Jul 09, 2025, 11:15 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following 502 error with attempt to login + Problems accessing the PowerShare website - We have multiple teams working on getting this resolved. Apologies for the delay.
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identified Jul 10, 2025, 12:08 AM UTC
We have multiple teams working on getting this resolved. Apologies for the delay.
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identified Jul 10, 2025, 01:16 AM UTC
We have multiple teams working on getting this resolved. We apologize for any impact to your users/workflows due to the service interruption
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monitoring Jul 10, 2025, 02:06 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 10, 2025, 03:00 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2025, 05:07 PM UTC
- Resolved
- Jul 01, 2025, 07:35 PM UTC
- Duration
- 2h 27m
Affected: United States
Timeline · 3 updates
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investigating Jul 01, 2025, 05:07 PM UTC
We are currently investigating intermittent errors when using Quality Check and Smart Assist functionality.
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investigating Jul 01, 2025, 05:46 PM UTC
We are continuing to investigate this issue.
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resolved Jul 01, 2025, 07:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 13, 2025, 02:14 PM UTC
- Resolved
- Jun 13, 2025, 04:28 PM UTC
- Duration
- 2h 13m
Affected: PowerShare Platform
Timeline · 2 updates
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monitoring Jun 13, 2025, 02:14 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems accessing HIPAA Audit records - Recent HIPAA audit events option on images page may timeout. - Problems running/exporting HIPAA audit trail reports
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resolved Jun 13, 2025, 04:28 PM UTC
HIPAA audit issues resolved.
Read the full incident report →
