Nuance PowerShare incident

PowerShare Website/Web Application Password Reset/Set Issues

Major Resolved View vendor source →

Nuance PowerShare experienced a major incident on May 21, 2026 affecting PowerShare Platform, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 04:04 PM UTC
Resolved
May 21, 2026, 06:35 PM UTC
Duration
2h 30m
Detected by Pingoru
May 21, 2026, 04:04 PM UTC

Affected components

PowerShare Platform

Update timeline

  1. investigating May 21, 2026, 04:04 PM UTC

    Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following intermittently: + Problems setting passwords for user accounts in PowerShare - Existing users may not be able to reset their passwords - New users may not be able to set their initial passwords

  2. identified May 21, 2026, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 21, 2026, 06:35 PM UTC

    Password/Login issues resolved. Users are encouraged to repeat the password reset process for any failed user creations / password resets.