Nuance Mix Platform US incident

Tools Login Issues

Minor Vendor's status page →

Resolved after 2 hours 3 minutes, affecting Mix Identity Provider, on September 18, 2020.

monitoring Sep 18, 2020, 04:09 PM UTC

We are continuing to monitor for any further issues.

Started
Sep 18, 2020, 02:23 PM UTC
Resolved
Sep 18, 2020, 04:26 PM UTC
Duration
2h 3m
Detected by Pingoru
Sep 18, 2020, 02:23 PM UTC

Affected components

Mix Identity Provider

Update timeline

  1. investigating Sep 18, 2020, 02:23 PM UTC

    Please be advised we are observing some users experiencing issues logging in.

  2. identified Sep 18, 2020, 03:12 PM UTC

    We have found the issue. Fixes to ensue..

  3. monitoring Sep 18, 2020, 04:07 PM UTC

    A fix has been implemented and we are actively monitoring. Thank you for your patience.

  4. monitoring Sep 18, 2020, 04:09 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 18, 2020, 04:26 PM UTC

    Resolved and systems healthy.

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