Nuance Mix Platform US incident

Mix Forum Issues

Resolved after 6 hours 53 minutes, affecting Mix Community, on September 18, 2020.

monitoring Sep 18, 2020, 08:32 PM UTC

Service restored and actively being monitored. Apologies for the disruption. Thanks for your understanding.

Started
Sep 18, 2020, 01:49 PM UTC
Resolved
Sep 18, 2020, 08:43 PM UTC
Duration
6h 53m
Detected by Pingoru
Sep 18, 2020, 01:49 PM UTC

Affected components

Mix Community

Update timeline

  1. investigating Sep 18, 2020, 01:49 PM UTC

    Please be advised the Mix Community is down and we are actively investigating.

  2. identified Sep 18, 2020, 05:24 PM UTC

    All, we are aware and are currently pausing our efforts as this is being investigated by our cloud provider. Please be advised we will remediate ASAP. Thank you for your patience.

  3. monitoring Sep 18, 2020, 08:32 PM UTC

    Service restored and actively being monitored. Apologies for the disruption. Thanks for your understanding.

  4. resolved Sep 18, 2020, 08:43 PM UTC

    Services are healthy and online.

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