Nuance Mix Platform US incident

Observing issue(s) with accessing Mix Tooling as well as DLGaaS. Currently Investigating.

Resolved after 4 hours 5 minutes, affecting Mix.api and Mix.dashboard and 1 more, on December 17, 2021.

identified Dec 17, 2021, 06:47 PM UTC

We are continuing to work on a fix for this issue.

Started
Dec 17, 2021, 03:15 PM UTC
Resolved
Dec 17, 2021, 07:21 PM UTC
Duration
4h 5m
Detected by Pingoru
Dec 17, 2021, 03:15 PM UTC

Affected components

Mix.apiMix.dashboardASRaaSMix Identity ProviderMix.nluMix.dialogDLGaaS

Update timeline

  1. investigating Dec 17, 2021, 03:15 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 17, 2021, 03:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 17, 2021, 03:45 PM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 17, 2021, 05:15 PM UTC

    We are continuing to investigate this issue.

  5. investigating Dec 17, 2021, 05:18 PM UTC

    We are continuing to investigate this issue.

  6. identified Dec 17, 2021, 05:25 PM UTC

    The issue has been identified and a fix is being implemented.

  7. identified Dec 17, 2021, 06:47 PM UTC

    We are continuing to work on a fix for this issue.

  8. resolved Dec 17, 2021, 07:21 PM UTC

    This incident has been resolved.

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