Nuance Dragon Medical DE incident

DMO Performance Issues

Resolved after 4 hours 45 minutes, affecting Dragon Medical One - Login and Dragon Medical One - Speech Recognition and 1 more, on February 28, 2025.

resolved Feb 28, 2025, 12:41 PM UTC

The technical issue that was responsible for this service disruption affecting Dragon Medical One customers has now been resolved. Please restart the DMO client and continue to use the application as normal, if you experience any issues please contact your support provider for assistance. We apologize for any inconvenience caused.

Started
Feb 28, 2025, 07:55 AM UTC
Resolved
Feb 28, 2025, 12:41 PM UTC
Duration
4h 45m
Detected by Pingoru
Feb 28, 2025, 07:55 AM UTC

Affected components

Dragon Medical One - LoginDragon Medical One - Speech RecognitionDragon Medical One - Customization

Update timeline

  1. investigating Feb 28, 2025, 07:55 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 28, 2025, 10:53 AM UTC

    Microsoft is investigating a service disruption in our German data centers affecting Dragon Medical One The disruption is causing latency, degraded recognition quality and problems with managing vocabulary. We are working on a resolution and will inform once the issue resolved.

  3. resolved Feb 28, 2025, 12:41 PM UTC

    The technical issue that was responsible for this service disruption affecting Dragon Medical One customers has now been resolved. Please restart the DMO client and continue to use the application as normal, if you experience any issues please contact your support provider for assistance. We apologize for any inconvenience caused.

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