NUACOM incident
Investigating issues with Desktop Application ,Severity: major
NUACOM experienced a major incident on July 19, 2023 affecting Desktop App, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2023, 10:20 AM UTC
We are investigating an incident affecting Desktop Application. We will provide updates via email and Statuspage shortly.
- resolved Jul 19, 2023, 10:43 AM UTC
Today, from 11:14 to 11:21, our monitoring systems detected an unexpected surge in TCP connections, resulting in new users experiencing difficulties connecting to the server during that period. In order to minimize the impact on our service, we promptly disabled that specific server and swiftly migrated all affected customers to another cluster. The issue has been successfully resolved as of 11:26 Our dedicated team is actively investigating the root cause of this problem to prevent any future occurrences. We understand the inconvenience this may have caused and sincerely appreciate your understanding and patience as we work towards a permanent solution. Thank you for your continued support and trust in our services. If you have any concerns or questions, please don't hesitate to reach out to our support team.