NUACOM experienced a notice incident on September 8, 2023 affecting Incoming Calls, lasting 3d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2023, 10:58 AM UTC
We are currently experiencing an issue with incoming calls being intermittently cut off due to a problem with one of our service providers. We are aware of the situation and are actively working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
- investigating Sep 08, 2023, 12:54 PM UTC
We are continuing to investigate this issue
- investigating Sep 08, 2023, 02:14 PM UTC
We have recently received an update from our upstream operator regarding the ongoing investigation of this issue. They are actively working on it and will provide us with further updates as soon as possible.
- investigating Sep 08, 2023, 03:13 PM UTC
Update from our Upstream Provider: Our 2nd level support have narrowed it down to Vodafone Mobiles, constant failure with our Vodafone mobile test phones, other networks ok. They are opening contact with Vodafone, to investigate our links with them for a potential cause.
- monitoring Sep 11, 2023, 11:30 AM UTC
We have received a new update from our upstream provider indicating that the issue has been successfully identified. As a result, all traffic has been redirected through an alternative link. We will continue to monitor the situation closely.
- resolved Sep 11, 2023, 04:36 PM UTC
This incident has been resolved