NUACOM incident

Issues with some parts of the user portal and the public API

Notice Resolved View vendor source →

NUACOM experienced a notice incident on October 4, 2023 affecting Public API and Management Portal, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2023, 11:15 PM UTC
Resolved
Oct 05, 2023, 12:22 AM UTC
Duration
1h 7m
Detected by Pingoru
Oct 04, 2023, 11:15 PM UTC

Affected components

Public APIManagement Portal

Update timeline

  1. investigating Oct 04, 2023, 11:15 PM UTC

    We were notified that some pages on the user portal are not loading correctly, and some endpoints on the public API are not working. The issue had been attributed to a recent code deployment, which we are currently rolling back.

  2. resolved Oct 05, 2023, 12:22 AM UTC

    The issue has been resolved.