NUACOM incident

Investigating issues with Management Portal ,Severity: major

Major Resolved View vendor source →

NUACOM experienced a major incident on January 20, 2024, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2024, 07:30 AM UTC
Resolved
Jan 20, 2024, 09:00 AM UTC
Duration
1h 30m
Detected by Pingoru
Jan 20, 2024, 07:30 AM UTC

Update timeline

  1. investigating Jan 20, 2024, 09:15 AM UTC

    We are investigating an incident affecting Management Portal. We will provide updates via email and Statuspage shortly.

  2. resolved Jan 20, 2024, 01:26 PM UTC

    At 07:18 GMT +1 today, our systems experienced a severe Distributed Denial of Service (DDOS) Attack from multiple sources. As a result, our Portal was intermittently unavailable for approximately 1 hour and 30 minutes. Our dedicated team of engineers promptly responded to the incident, successfully blocking the attack and restoring normalcy to the Portal. It's important to note that this incident exclusively impacted our Portal; other critical services such as API, Desktop/Mobile Apps, etc were unaffected and remained operational throughout. We continue to closely monitor the situation to ensure the security and stability of our systems. Your understanding during this period is greatly appreciated.