NUACOM incident

Investigating issues with Cloud PBX ,Severity: major

Major Resolved View vendor source →

NUACOM experienced a major incident on July 2, 2024 affecting Cloud PBX, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 01:18 PM UTC
Resolved
Jul 02, 2024, 01:22 PM UTC
Duration
4m
Detected by Pingoru
Jul 02, 2024, 01:18 PM UTC

Affected components

Cloud PBX

Update timeline

  1. investigating Jul 02, 2024, 01:18 PM UTC

    We are investigating an incident affecting Cloud PBX. We will provide updates via email and Statuspage shortly.

  2. resolved Jul 02, 2024, 01:41 PM UTC

    We experienced a temporary issue with one of our SIP Proxy servers, which required us to move some customers connected to that particular server to our backup system. This measure is in place until the main server is fully restored.