NUACOM experienced a major incident on December 12, 2024 affecting Desktop App and Mobile App and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Desktop AppMobile AppCloud PBXIncoming CallsOutbound Calls
Update timeline
- investigating Dec 12, 2024, 09:27 AM UTC
We are currently experiencing issues with receiving and making calls. Our team is investigating the issue, and updates will follow shortly. Apologies for the inconvenience caused.
- monitoring Dec 12, 2024, 09:45 AM UTC
A fix has been applied, and the issue is resolved. Our NOC team is closely monitoring the system. Apologies for the issues causes.
- resolved Dec 12, 2024, 10:20 AM UTC
The incident has been resolved.