NUACOM incident

Some calls processing may be affected for select accounts

Minor Resolved View vendor source →

NUACOM experienced a minor incident on April 16, 2025 affecting Management Portal and Cloud PBX and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 11:07 AM UTC
Resolved
Apr 16, 2025, 12:18 PM UTC
Duration
1h 10m
Detected by Pingoru
Apr 16, 2025, 11:07 AM UTC

Affected components

Management PortalCloud PBXIncoming CallsOutbound Calls

Update timeline

  1. investigating Apr 16, 2025, 08:45 AM UTC

    We are investigating this issue.

  2. investigating Apr 16, 2025, 08:46 AM UTC

    We are currently investigating an issue that may impact call handling or performance for a limited number of accounts. Our team is actively working to identify and resolve the cause. We’ll provide further updates as soon as more information becomes available. Thank you for your patience.

  3. identified Apr 16, 2025, 09:14 AM UTC

    The issue has been identified, and our team is currently working on implementing a resolution. We’ll provide further updates as progress is made. Thank you for your continued patience.

  4. identified Apr 16, 2025, 10:06 AM UTC

    Our engineers are actively working on resolving the issue. We are focused on restoring full service as quickly as possible. Thank you for your continued patience and understanding.

  5. monitoring Apr 16, 2025, 10:41 AM UTC

    We’ve implemented a fix and are currently monitoring the system closely to ensure everything remains stable. We sincerely apologise for the disruption this has caused and truly appreciate your patience and understanding as we worked to resolve the issue. Further updates will follow as needed.

  6. monitoring Apr 16, 2025, 11:07 AM UTC

    We’re aware that the call log history may not be available for some accounts on the portal and mobile apps. Our team is currently working to restore full access. We apologise for any inconvenience this may cause and appreciate your continued patience. Updates will follow as we progress.

  7. monitoring Apr 16, 2025, 11:07 AM UTC

    We’re aware that the call log history may not be available for some accounts on the portal and mobile apps. We are continuing to monitor for any further issues.

  8. monitoring Apr 16, 2025, 12:15 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Apr 16, 2025, 12:18 PM UTC

    The call logs are now available within the management portal, all the systems are now fully operational.