Noteable incident

Intermittent issues accessing notebook kernel on Noteable

Notice Resolved View vendor source →

Noteable experienced a notice incident on September 28, 2021 affecting Notebook Cluster, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2021, 02:03 PM UTC
Resolved
Sep 30, 2021, 08:16 AM UTC
Duration
1d 18h
Detected by Pingoru
Sep 28, 2021, 02:03 PM UTC

Affected components

Notebook Cluster

Update timeline

  1. investigating Sep 28, 2021, 02:03 PM UTC

    We are currently investigating this issue. On September 27th 2021 an issue was identified affecting a small number of users where a notebook kernel would not be successfully linked to when launching a notebook on Noteable. This issue is ongoing as it is being investigated. If you have been experiencing issues related to this please contact us through our website Contact Us form: https://noteable.edina.ac.uk/contact-us/

  2. monitoring Sep 30, 2021, 07:58 AM UTC

    A fix has been implemented and the results are being monitored for any ongoing issues.

  3. resolved Sep 30, 2021, 08:16 AM UTC

    This incident has been resolved.