Noteable incident

Noteable service ongoing access issue incident - 30/09

Major Resolved View vendor source →

Noteable experienced a major incident on September 27, 2024 affecting Website Access and Notebook Launch Page and 1 more component, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2024, 10:41 AM UTC
Resolved
Sep 30, 2024, 03:20 PM UTC
Duration
3d 4h
Detected by Pingoru
Sep 27, 2024, 10:41 AM UTC

Affected components

Website AccessNotebook Launch PageNotebook Cluster

Update timeline

  1. investigating Sep 27, 2024, 10:41 AM UTC

    There is a network incident that may impact access to Noteable for users. We are currently investigating this issue. Apologies for any inconvenience.

  2. investigating Sep 27, 2024, 01:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 27, 2024, 01:45 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 27, 2024, 04:50 PM UTC

    The service is being monitored and considered at risk.

  5. monitoring Sep 30, 2024, 07:38 AM UTC

    We have identified an ongoing issue impacting access to the service, causing notebook server shutdowns. This is being urgently investigated.

  6. monitoring Sep 30, 2024, 08:59 AM UTC

    We believe that Noteable is fully restored. We are continuing to monitor performance.

  7. resolved Sep 30, 2024, 03:20 PM UTC

    This incident has been resolved.