NordLayer Outage History

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NordLayer had 9 outages in the last 2 years totaling 42h 54m of downtime — averaging 0.4 incidents per month.

There were 9 NordLayer outages since June 5, 2024 totaling 42h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nordlayer.com

Major May 8, 2026

NordLayer CP and SMP, authentication flow outage

Detected by Pingoru
May 08, 2026, 01:19 AM UTC
Resolved
May 08, 2026, 04:30 AM UTC
Duration
3h 10m
Affected: NordLayer Control PanelNordLayer Service Management Platform (SMP)NordLayer Applications
Timeline · 4 updates
  1. investigating May 08, 2026, 07:13 AM UTC

    Our has identified an outage affecting the authentication flow, Control Panel and Service Management Portal's functionality.

  2. identified May 08, 2026, 07:14 AM UTC

    The incident has been identified to be related with an AWS outage.

  3. monitoring May 08, 2026, 07:15 AM UTC

    All affected resources are now online.

  4. resolved May 08, 2026, 07:16 AM UTC

    No further functionality errors have been observed.

Read the full incident report →

Major November 18, 2025

Website, Control Panel, SMP and authentication flow being inaccessible

Detected by Pingoru
Nov 18, 2025, 11:39 AM UTC
Resolved
Nov 18, 2025, 03:00 PM UTC
Duration
3h 21m
Affected: NordLayer WebsiteNordLayer Control PanelNordLayer Service Management Platform (SMP)NordLayer Applications
Timeline · 4 updates
  1. investigating Nov 19, 2025, 12:30 PM UTC

    We are seeing failing requests for attempts to reach our website, Control Panel, Partner Portal (SMP) and when trying to log into either Control Panel, SMP or NordLayer Application/Browser Extension.

  2. identified Nov 19, 2025, 12:31 PM UTC

    All issues have been identified to be related to the global Cloudflare outage

  3. monitoring Nov 19, 2025, 12:33 PM UTC

    Cloudflare has announced that all services should now be recovering.

  4. resolved Nov 19, 2025, 12:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 27, 2025

Elevated login and private gateway(s) visibility issues

Detected by Pingoru
Oct 27, 2025, 12:54 PM UTC
Resolved
Oct 27, 2025, 03:31 PM UTC
Duration
2h 36m
Affected: NordLayer Control PanelNordLayer Applications
Timeline · 4 updates
  1. investigating Oct 27, 2025, 02:51 PM UTC

    We have noticed an increase in failed login attempts for NordLayer service and reports in not being able to see private gateways once logged in.

  2. identified Oct 27, 2025, 03:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2025, 03:31 PM UTC

    This incident has been resolved

Read the full incident report →

Major August 7, 2025

Connectivity issues with VPN servers

Detected by Pingoru
Aug 07, 2025, 01:33 PM UTC
Resolved
Aug 07, 2025, 02:30 PM UTC
Duration
57m
Affected: Private Gateways (Servers with dedicated IPs)Shared Gateways
Timeline · 4 updates
  1. investigating Aug 07, 2025, 01:57 PM UTC

    We are seeing elevated levels of connectivity issues with shared and private gateways. Our sys-admins are already investigating the issue.

  2. identified Aug 07, 2025, 01:58 PM UTC

    Our sys-admins team is aware of the issue and is currently working on a fix.

  3. monitoring Aug 07, 2025, 02:11 PM UTC

    Issue has been resolved and we are monitoring the results.

  4. resolved Aug 07, 2025, 02:30 PM UTC

    No further connectivity issues have been detected - service has been restored.

Read the full incident report →

Major November 20, 2024

Possible login issues with applications and Browser Extension

Detected by Pingoru
Nov 20, 2024, 03:49 PM UTC
Resolved
Nov 20, 2024, 05:23 PM UTC
Duration
1h 33m
Affected: NordLayer Applications
Timeline · 4 updates
  1. investigating Nov 20, 2024, 04:20 PM UTC

    We have noticed an increase in failed login attempts both for NordLayer applications and our Browser Extension.

  2. identified Nov 20, 2024, 05:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 20, 2024, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 20, 2024, 05:23 PM UTC

    This incident has been resolved

Read the full incident report →

Major September 10, 2024

Connectivity issues with VPN servers in New York, USA

Detected by Pingoru
Sep 10, 2024, 05:44 PM UTC
Resolved
Sep 10, 2024, 09:05 PM UTC
Duration
3h 21m
Affected: Private Gateways (Servers with dedicated IPs)
Timeline · 4 updates
  1. investigating Sep 10, 2024, 06:44 PM UTC

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in New York, USA. Our sys-admins are already investigating the issue.

  2. identified Sep 10, 2024, 06:45 PM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring Sep 10, 2024, 08:53 PM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved Sep 10, 2024, 09:05 PM UTC

    No further connectivity issues have been detected - the problem is now resolved.

Read the full incident report →

Major August 1, 2024

Connectivity issues with VPN servers in Montréal, Canada

Detected by Pingoru
Aug 01, 2024, 03:00 PM UTC
Resolved
Aug 01, 2024, 04:54 PM UTC
Duration
1h 54m
Affected: Private Gateways (Servers with dedicated IPs)
Timeline · 4 updates
  1. investigating Aug 01, 2024, 04:20 PM UTC

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in Montréal, Canada. Our sys-admins are already investigating the issue.

  2. identified Aug 01, 2024, 04:23 PM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring Aug 01, 2024, 04:23 PM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved Aug 01, 2024, 04:54 PM UTC

    No further connectivity issues have been detected - the problem is now resolved.

Read the full incident report →

Notice July 31, 2024

Connections Activity being unavailable on a handful of dedicated servers

Detected by Pingoru
Jul 31, 2024, 08:14 AM UTC
Resolved
Jul 31, 2024, 11:30 AM UTC
Duration
3h 16m
Affected: Private Gateways (Servers with dedicated IPs)
Timeline · 3 updates
  1. investigating Aug 12, 2024, 08:14 AM UTC

    A few isolated cases of the Connections Activity feature being unavailable on a handful of dedicated servers.

  2. identified Aug 12, 2024, 08:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 12, 2024, 08:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 5, 2024

Elevated levels of connection issues

Detected by Pingoru
Jun 05, 2024, 02:30 PM UTC
Resolved
Jun 06, 2024, 01:12 PM UTC
Duration
22h 42m
Affected: Private Gateways (Servers with dedicated IPs)Shared Gateways
Timeline · 2 updates
  1. investigating Jun 05, 2024, 03:33 PM UTC

    We are currently seeing elevated levels of connectivity issues concerning both shared and dedicated servers. Our system administrators are already looking into it.

  2. resolved Jun 06, 2024, 01:12 PM UTC

    Only a few isolated cases remain regarding connectivity issues which are being dealt with separately.

Read the full incident report →