NordLayer incident

Website, Control Panel, SMP and authentication flow being inaccessible

Major Resolved View vendor source →

NordLayer experienced a major incident on November 18, 2025 affecting NordLayer Website and NordLayer Control Panel and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:39 AM UTC
Resolved
Nov 18, 2025, 03:00 PM UTC
Duration
3h 21m
Detected by Pingoru
Nov 18, 2025, 11:39 AM UTC

Affected components

NordLayer WebsiteNordLayer Control PanelNordLayer Service Management Platform (SMP)NordLayer Applications

Update timeline

  1. investigating Nov 19, 2025, 12:30 PM UTC

    We are seeing failing requests for attempts to reach our website, Control Panel, Partner Portal (SMP) and when trying to log into either Control Panel, SMP or NordLayer Application/Browser Extension.

  2. identified Nov 19, 2025, 12:31 PM UTC

    All issues have been identified to be related to the global Cloudflare outage

  3. monitoring Nov 19, 2025, 12:33 PM UTC

    Cloudflare has announced that all services should now be recovering.

  4. resolved Nov 19, 2025, 12:33 PM UTC

    This incident has been resolved.