Noko incident
Mail sending and integrations syncing partially unavailable
Resolved after 1 hour 16 minutes, on January 10, 2015.
All queues are processing normally. There's some backlog on syncing with Basecamp, but we're catching up. If that is the case for your account it should be resolved within the next hour or so.
Update timeline
- investigating Jan 10, 2015, 12:39 PM UTC
A few of our background processing queues are not processing tasks, and work is queuing up. We are investigating the cause.
- identified Jan 10, 2015, 01:11 PM UTC
A few queued tasks got stuck when processing due to a timeout when talking to external services not kicking in. We're isolating the affected background worker queues so that further problems with them won't affect other tasks (like mail sending).
- monitoring Jan 10, 2015, 01:16 PM UTC
Background processing is working normally, we'll update when all queued work has been processed.
- resolved Jan 10, 2015, 01:55 PM UTC
All queues are processing normally. There's some backlog on syncing with Basecamp, but we're catching up. If that is the case for your account it should be resolved within the next hour or so.
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