Resolved after 4 hours 22 minutes, on December 11, 2015.
We've temporarily added more capacity to handle the integration queues and all Basecamp data is now current. We're continuing working on a fix for the root cause that causes the synchronization to run slower than expected in some cases.
Update timeline
- investigating Dec 11, 2015, 04:51 PM UTC
Some accounts are seeing delays in syncing projects from Basecamp. We're seeing that sometimes calling the Basecamp APIs is taking a long time, which in order causes syncing to be queued up and longer than normal waiting times for queue processing. We're looking into the cause for the delays.
- monitoring Dec 11, 2015, 04:58 PM UTC
We've temporarily added more capacity to handle the integration queues and all Basecamp data is now current. We're continuing working on a fix for the root cause that causes the synchronization to run slower than expected in some cases.
- resolved Dec 11, 2015, 09:14 PM UTC
This incident has been resolved.
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