Vantiv incident

Gateway Connectivity

Major Resolved View vendor source →

Vantiv experienced a major incident on November 21, 2025 affecting Transaction API and Control Panel and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 07:07 AM UTC
Resolved
Nov 21, 2025, 07:25 AM UTC
Duration
18m
Detected by Pingoru
Nov 21, 2025, 07:07 AM UTC

Affected components

Transaction APIControl PanelQuery API

Update timeline

  1. monitoring Nov 21, 2025, 07:07 AM UTC

    Engineers are monitoring a brief interruption to Gateway connectivity. From 12:48:23 - 12:48:54, approximately 50% of traffic was not able to reach the Gateway.

  2. resolved Nov 21, 2025, 07:25 AM UTC

    There have been no further interruptions to Gateway connectivity. From 12:48:23 - 12:48:54 CST, approximately 50% of traffic was not able to reach the Gateway.