Vantiv experienced a minor incident on January 4, 2026 affecting Credit Card Processing and Query API, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Card ProcessingQuery API
Update timeline
- investigating Jan 04, 2026, 04:03 AM UTC
Engineers are investigating connectivity issues affecting a portion of incoming connections beginning at 9:48 PM CST.
- monitoring Jan 04, 2026, 04:27 AM UTC
Engineers are monitoring an issue that occurred from 9:48 - 9:53 PM CST where some requests took longer than normal to process. Requests are currently processing normally.
- resolved Jan 04, 2026, 04:56 AM UTC
No further delays have been observed. A subset of requests took longer than usual to process from 9:48 - 9:53 PM CST.