Vantiv experienced a major incident on January 22, 2026 affecting Transaction API and Query API, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction APIQuery API
Update timeline
- investigating Jan 22, 2026, 12:50 AM UTC
We are currently investigating issues connecting to the gateway portals and API.
- monitoring Jan 22, 2026, 12:57 AM UTC
We have identified and resolved the issue related to gateway connectivity. Our engineers are closely monitoring the system to confirm that all services are stable.
- resolved Jan 22, 2026, 02:00 AM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.