Nexl Outage History

Nexl had 7 outages in the last 2 years totaling 30h 47m of downtime — averaging 0.3 incidents per month.

There were 7 Nexl outages since August 28, 2025 totaling 30h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://nexl.statuspage.io

Minor June 10, 2026

Import functionality degraded in EU region

Detected by Pingoru: Jun 10, 2026, 09:50 AM UTC
Resolved: Jun 10, 2026, 03:44 PM UTC
Duration: 5h 54m

Affected: eu.nexl.cloud & 360.nexl.io

Timeline · 2 updates

investigating Jun 10, 2026, 09:50 AM UTC

We are currently investigating an issue affecting imports on eu.nexl.cloud. Some users may be unable to start or complete imports. Our team is investigating and we will provide an update as soon as more information is available.
resolved Jun 10, 2026, 03:44 PM UTC

This incident has been resolved. All import functionality has been restored and we are continuing to monitor.

Read the full incident report →

Notice March 23, 2026

Investigating Service Interruptions

Detected by Pingoru: Mar 23, 2026, 01:56 AM UTC
Resolved: Mar 23, 2026, 02:19 AM UTC
Duration: 22m

Affected: au.nexl.cloud

Timeline · 6 updates

investigating Mar 23, 2026, 12:54 AM UTC

We are currently investigating this issue.
identified Mar 23, 2026, 01:09 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 23, 2026, 01:56 AM UTC

A fix has been deployed and services are starting to come back online.
monitoring Mar 23, 2026, 01:57 AM UTC

We are continuing to monitor for any further issues.
monitoring Mar 23, 2026, 02:19 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 23, 2026, 02:19 AM UTC

A routine upgrade to a third-party cloud storage library introduced an unexpected incompatibility, which caused a temporary service disruption that has since been resolved.

Read the full incident report →

Critical December 4, 2025

Intermittent Timeout Errors on EU/US Instance

Detected by Pingoru: Dec 04, 2025, 12:58 PM UTC
Resolved: Dec 04, 2025, 01:40 PM UTC
Duration: 42m

Affected: us.nexl.cloudau.nexl.cloudeu.nexl.cloud & 360.nexl.io

Timeline · 5 updates

investigating Dec 04, 2025, 12:58 PM UTC

We're currently experiencing some issues with access to the web applications. The engineering team is investigating.
investigating Dec 04, 2025, 01:14 PM UTC

We are continuing to investigate this issue.
investigating Dec 04, 2025, 01:15 PM UTC

We have successfully identified the cause of the connection timeouts (Error 524) affecting the service as an issue with the host machine on our third-party cloud platform. The vendor has begun rolling out a fix, and we are closely monitoring their progress to ensure service stability is restored shortly.
monitoring Dec 04, 2025, 01:28 PM UTC

Services are now fully restored and operating normally. We will continue to monitor the system closely. Thank you for your patience!
resolved Dec 04, 2025, 01:40 PM UTC

This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Third party outage: Cloudflare

Detected by Pingoru: Nov 18, 2025, 12:36 PM UTC
Resolved: Nov 18, 2025, 03:15 PM UTC
Duration: 2h 38m

Affected: us.nexl.cloudau.nexl.cloudeu.nexl.cloud & 360.nexl.ioNexl Engage (EMS) USNexl Engage (EMS) EU

Timeline · 2 updates

investigating Nov 18, 2025, 12:36 PM UTC

Third party outage: Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
resolved Nov 18, 2025, 03:15 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

Imports are currently not working on eu.nexl.cloud

Detected by Pingoru: Oct 23, 2025, 04:40 AM UTC
Resolved: Oct 23, 2025, 01:27 PM UTC
Duration: 8h 46m

Affected: eu.nexl.cloud & 360.nexl.io

Timeline · 2 updates

investigating Oct 23, 2025, 04:40 AM UTC

We are currently investigating why imports are not working on eu.nexl.cloud
resolved Oct 23, 2025, 01:27 PM UTC

imports system experienced some platform degradation on the EU Platform region this morning. This issue and has been identified and a fix has been rolled out, and all of these issues should now be resolved.

Read the full incident report →

Major October 7, 2025

Issue loading contact and company lists on EU

Detected by Pingoru: Oct 07, 2025, 09:17 PM UTC
Resolved: Oct 08, 2025, 06:23 AM UTC
Duration: 9h 5m

Affected: eu.nexl.cloud & 360.nexl.ioNexl Engage (EMS) EU

Timeline · 3 updates

investigating Oct 07, 2025, 09:17 PM UTC

We are currently experiencing issues with the loading of contact and company lists. This also seems to affect Nexl Engage. We are investigating the issue.
monitoring Oct 07, 2025, 09:56 PM UTC

We have identified the issue and deployed fixes. We are monitoring the situation.
resolved Oct 08, 2025, 06:23 AM UTC

This incident has been resolved.

Read the full incident report →

Major August 28, 2025

Performance Issues on US and EU instances

Detected by Pingoru: Aug 28, 2025, 07:31 PM UTC
Resolved: Aug 28, 2025, 10:47 PM UTC
Duration: 3h 16m

Affected: us.nexl.cloudeu.nexl.cloud & 360.nexl.ioNexl Engage (EMS) USNexl Engage (EMS) EU

Timeline · 2 updates

identified Aug 28, 2025, 07:31 PM UTC

We have identified an issue with our US and EU infrastructure, causing users to experience slow page loads and server timeouts on some pages. Our team is aware of the issues and has been working on a resolution.
resolved Aug 28, 2025, 10:47 PM UTC

The issue has been fully resolved. Root cause analysis shows the problem was introduced during the most recent deployment, which included a change to a database view for an upcoming feature. This change caused one of our queries (triggered when loading contact lists) to put excessive load on the database server. As a result, users experienced performance degradation and timeouts. We have deployed a fix, and all systems are now stable and fully operational.

Read the full incident report →