Nexl incident

Third party outage: Cloudflare

Critical Resolved View vendor source →

Nexl experienced a critical incident on November 18, 2025 affecting us.nexl.cloud and au.nexl.cloud and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:36 PM UTC
Resolved
Nov 18, 2025, 03:15 PM UTC
Duration
2h 38m
Detected by Pingoru
Nov 18, 2025, 12:36 PM UTC

Affected components

us.nexl.cloudau.nexl.cloudeu.nexl.cloud & 360.nexl.ioNexl Engage (EMS) USNexl Engage (EMS) EU

Update timeline

  1. investigating Nov 18, 2025, 12:36 PM UTC

    Third party outage: Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. resolved Nov 18, 2025, 03:15 PM UTC

    This incident has been resolved.