Nexl Outage History
Nexl is up right nowPingoru has recorded 32 incidents for Nexl: 5 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 6 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Minor June 10, 2026 Import functionality degraded in EU region 5h 54m eu.nexl.cloud & 360.nexl.io
Started Jun 10, 2026, 09:50 AM UTC· resolved Jun 10, 2026, 03:44 PM UTC
- investigating Jun 10, 2026, 09:50 AM UTC
We are currently investigating an issue affecting imports on eu.nexl.cloud. Some users may be unable to start or complete imports. Our team is investigating and we will provide an update as soon as more information is available.
- resolved Jun 10, 2026, 03:44 PM UTC
This incident has been resolved. All import functionality has been restored and we are continuing to monitor.
Notice March 23, 2026 Investigating Service Interruptions 1h 25m au.nexl.cloud
Started Mar 23, 2026, 12:54 AM UTC· resolved Mar 23, 2026, 02:19 AM UTC
- investigating Mar 23, 2026, 12:54 AM UTC
We are currently investigating this issue.
- identified Mar 23, 2026, 01:09 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 23, 2026, 01:56 AM UTC
A fix has been deployed and services are starting to come back online.
- monitoring Mar 23, 2026, 01:57 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 23, 2026, 02:19 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 23, 2026, 02:19 AM UTC
A routine upgrade to a third-party cloud storage library introduced an unexpected incompatibility, which caused a temporary service disruption that has since been resolved.
Critical December 4, 2025 Intermittent Timeout Errors on EU/US Instance 42m us.nexl.cloud, au.nexl.cloud, eu.nexl.cloud & 360.nexl.io
Started Dec 04, 2025, 12:58 PM UTC· resolved Dec 04, 2025, 01:40 PM UTC
- investigating Dec 04, 2025, 12:58 PM UTC
We're currently experiencing some issues with access to the web applications. The engineering team is investigating.
- investigating Dec 04, 2025, 01:14 PM UTC
We are continuing to investigate this issue.
- investigating Dec 04, 2025, 01:15 PM UTC
We have successfully identified the cause of the connection timeouts (Error 524) affecting the service as an issue with the host machine on our third-party cloud platform. The vendor has begun rolling out a fix, and we are closely monitoring their progress to ensure service stability is restored shortly.
- monitoring Dec 04, 2025, 01:28 PM UTC
Services are now fully restored and operating normally. We will continue to monitor the system closely. Thank you for your patience!
- resolved Dec 04, 2025, 01:40 PM UTC
This incident has been resolved.
Critical November 18, 2025 Third party outage: Cloudflare 2h 38m us.nexl.cloud, au.nexl.cloud, eu.nexl.cloud & 360.nexl.io, Nexl Engage (EMS) US and 1 more
Started Nov 18, 2025, 12:36 PM UTC· resolved Nov 18, 2025, 03:15 PM UTC
- investigating Nov 18, 2025, 12:36 PM UTC
Third party outage: Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
- resolved Nov 18, 2025, 03:15 PM UTC
This incident has been resolved.
Minor October 23, 2025 Imports are currently not working on eu.nexl.cloud 8h 46m eu.nexl.cloud & 360.nexl.io
Started Oct 23, 2025, 04:40 AM UTC· resolved Oct 23, 2025, 01:27 PM UTC
- investigating Oct 23, 2025, 04:40 AM UTC
We are currently investigating why imports are not working on eu.nexl.cloud
- resolved Oct 23, 2025, 01:27 PM UTC
imports system experienced some platform degradation on the EU Platform region this morning. This issue and has been identified and a fix has been rolled out, and all of these issues should now be resolved.
Major October 7, 2025 Issue loading contact and company lists on EU 9h 5m eu.nexl.cloud & 360.nexl.io, Nexl Engage (EMS) EU
Started Oct 07, 2025, 09:17 PM UTC· resolved Oct 08, 2025, 06:23 AM UTC
- investigating Oct 07, 2025, 09:17 PM UTC
We are currently experiencing issues with the loading of contact and company lists. This also seems to affect Nexl Engage. We are investigating the issue.
- monitoring Oct 07, 2025, 09:56 PM UTC
We have identified the issue and deployed fixes. We are monitoring the situation.
- resolved Oct 08, 2025, 06:23 AM UTC
This incident has been resolved.
Major August 28, 2025 Performance Issues on US and EU instances 3h 16m us.nexl.cloud, eu.nexl.cloud & 360.nexl.io, Nexl Engage (EMS) US, Nexl Engage (EMS) EU
Started Aug 28, 2025, 07:31 PM UTC· resolved Aug 28, 2025, 10:47 PM UTC
- identified Aug 28, 2025, 07:31 PM UTC
We have identified an issue with our US and EU infrastructure, causing users to experience slow page loads and server timeouts on some pages. Our team is aware of the issues and has been working on a resolution.
- resolved Aug 28, 2025, 10:47 PM UTC
The issue has been fully resolved. Root cause analysis shows the problem was introduced during the most recent deployment, which included a change to a database view for an upcoming feature. This change caused one of our queries (triggered when loading contact lists) to put excessive load on the database server. As a result, users experienced performance degradation and timeouts. We have deployed a fix, and all systems are now stable and fully operational.
Major February 27, 2025 Network issues on eu.nexl.cloud 4h 53m eu.nexl.cloud & 360.nexl.io
Started Feb 27, 2025, 09:38 PM UTC· resolved Feb 28, 2025, 02:32 AM UTC
- investigating Feb 27, 2025, 09:38 PM UTC
Various hosts in AMS region have lost network connectivity. We are investigating this along with our upstream provider.
- identified Feb 27, 2025, 09:40 PM UTC
The upstream provider has identified this issue to a broken switch, and are working to replace the switch. They expect connectivity to return in ~1 hour.
- resolved Feb 28, 2025, 02:32 AM UTC
This incident has been resolved.