Nexl incident

Issue loading contact and company lists on EU

Major Resolved View vendor source →

Nexl experienced a major incident on October 7, 2025 affecting eu.nexl.cloud & 360.nexl.io and Nexl Engage (EMS) EU, lasting 9h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 09:17 PM UTC
Resolved
Oct 08, 2025, 06:23 AM UTC
Duration
9h 5m
Detected by Pingoru
Oct 07, 2025, 09:17 PM UTC

Affected components

eu.nexl.cloud & 360.nexl.ioNexl Engage (EMS) EU

Update timeline

  1. investigating Oct 07, 2025, 09:17 PM UTC

    We are currently experiencing issues with the loading of contact and company lists. This also seems to affect Nexl Engage. We are investigating the issue.

  2. monitoring Oct 07, 2025, 09:56 PM UTC

    We have identified the issue and deployed fixes. We are monitoring the situation.

  3. resolved Oct 08, 2025, 06:23 AM UTC

    This incident has been resolved.