Newsela incident

Degraded Site Performance

Resolved after 1 hour 8 minutes, affecting Assignment Creation & Grading and Assignment Creation & Grading (Assignment Creation & Grading — Newsela) and 1 more, on March 2, 2026.

monitoring Mar 02, 2026, 07:42 PM UTC

Resolved: The issue causing slow load times and errors has been identified and resolved. A cache resource supporting core platform services reached capacity, causing degraded performance. The affected infrastructure has been scaled up and performance has returned to normal. We will continue monitoring. Thank you for your patience.

Started
Mar 02, 2026, 07:19 PM UTC
Resolved
Mar 02, 2026, 08:28 PM UTC
Duration
1h 8m
Detected by Pingoru
Mar 02, 2026, 07:19 PM UTC

Affected components

Assignment Creation & GradingAssignment Creation & Grading (Assignment Creation & Grading — Newsela)Log In & Sign UpLog In & Sign Up (Log In & Sign Up — Newsela)ReportingReporting (Reporting — Newsela)SearchSearch (Search — Newsela)

Update timeline

  1. investigating Mar 02, 2026, 07:19 PM UTC

    We are currently experiencing a service disruption affecting site performance. Some users may see slow page loads, errors, or difficulty accessing certain features. Our engineering team has identified the affected systems and is actively working on a fix. We will post updates as the situation develops.

  2. monitoring Mar 02, 2026, 07:42 PM UTC

    Resolved: The issue causing slow load times and errors has been identified and resolved. A cache resource supporting core platform services reached capacity, causing degraded performance. The affected infrastructure has been scaled up and performance has returned to normal. We will continue monitoring. Thank you for your patience.

  3. resolved Mar 02, 2026, 08:28 PM UTC

    Issue resolved, all metrics returned to baseline.

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