Netwrix had 11 outages in the last 2 years totaling 2614h 50m of downtime — averaging 0.5 incidents per month.
There were 11 Netwrix outages since July 18, 2024 totaling 2614h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating intermittent performance degradation in the US region.
This incident has been resolved. The team is continuing to investigate the root cause
At 09:55 UTC we encountered an issue with our production environment. The issue was resolved and normal functionality was restored at 10:33 UTC. We are continuing to investigate the incident
This incident has been resolved.
An issue has been identified accessing the 1Secure portal and the team are currently investigating the cause. Background functionality such as activity record importing and alerting are continuing as normal.
We experienced a brief availability issue due to delays in a configuration change being propagated. Propagation is now catching up and service availability should be restored. If you’re still experiencing issues, please try again shortly.
This incident has been resolved.
An issue has been identified performing edit operations within source management.
The cause of the issue has been identified and the team are currently working on a fix.
This issue has now been resolved.
An issue has been identified with the patch 6.2.9 when importing a configuration that has been exported. The import will error out and no changes will be made. Previously exported configurations before the update can still be imported. The team are working on a fix for this issue and a new release will be published as soon as it is available. In the meantime, if you need assistance, please contact the support team.
The issue has been resolved and everything is functioning normally. Thank you for your patience and understanding.
The team are currently investigating an issue relating to uploading File Server activity.
An issue has been identified with agent build v2.0.879.0. The team are working on a fix for this issue and a new agent build will be published as soon as it is available. In the meantime, downgrading to v2.0.873.0 will resolve the issue.
A fix for this issue is now available in agent v2.0.883.
We have identified a delay in the import of activity records in the US region. The team have identified the cause and are working on a resolution.
We are continuing to work on a fix for this issue.
We've stabilized the service and restored full operations for live activity data. We identified that the service had dropped activity events and it is now processing these older events from the import queue. We are monitoring this process and anticipate it completing in the next few days. We will provide another update on the progress of importing the older events within 48 hours.
The overall state of activity record imports in both environments has improved. We are continuing to monitor and tune performance as needed to resume normal service.
Historical Activity records have now been imported in the EU instance and normal service has now resumed. We will continue to monitor this environment closely to ensure its stability. The US environment is continuing to improve and we will provide an update as soon as this is complete.
Historical Activity records have now been imported in the US instance. Normal service has now resumed in both the EU and US. We will continue to monitor closely.
The team have been monitoring the activity feed closely over the past few weeks to validate the resolution of this issue and alerts are being recalculated to include the impacted activity records. Customers are advised to review the alerts dashboard to check for any alerts that require additional action. The team will continue to monitor the feed and are deploying additional automation to improve scaling response times to better meet the highly variable rate of data ingestion.
We have identified an issue around SQL queries execution time. We have temporarily increased the allocated resources to reduce the impact. The issue is currently being investigated.
The issue has been identified. We have taken the necessary steps to mitigate it and we are currently monitoring the SQL performance.
The SQL Performance issue previously encountered has been resolved and everything is functioning normally. Thank you for your patience and understanding.
We have identified an issue around executing actions on a workflow. A fix is currently being rolled out and we will provide an update as soon as it is available.
A fix has been implemented and we are monitoring the results.
The fix has been validated and this issue is now resolved.
We have identified an issue with the processing of Activity Record alerts in the EU instance which is causing a delay in alert calculation being run against imported activity records. There is no delay in the importing of activity records so reports remain up to date.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.